General Terms and Conditions (GTC)

Version: March 2026

§ 1 Scope and Contractual Partner

(1) These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded via the online shop www.orisingofficial.de and www.orising.de (hereinafter "Shop") between Olha Vdovychenko, Zettachring 4, 70567 Stuttgart, Germany, Phone: +49 174 4363584, Email: info@orisingofficial.de, VAT ID: DE451051507 (hereinafter "Provider") and customers (hereinafter "Customer").

(2) The Provider is the official distributor of the Italian cosmetic brands ORising (brand owner: MYOSOTIS s.r.l., Italy) and HAIR LOSS SYSTEM (brand owner: Solaria S.r.l., Italy) for Germany. The brands ORising and HAIR LOSS SYSTEM as well as all associated intellectual property rights remain with the respective brand owner. The Provider acts in its own name and for its own account as an authorized distribution partner.

(3) These GTC apply both to consumers within the meaning of § 13 BGB (hereinafter "B2C") and to entrepreneurs within the meaning of § 14 BGB (hereinafter "B2B"), unless expressly differentiated. Deviating provisions for entrepreneurs are identified as such.

(4) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither their commercial nor their self-employed professional activity. An entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of their commercial or self-employed professional activity when concluding the legal transaction.

(5) Conflicting or deviating terms and conditions of the Customer will not be recognized unless the Provider expressly agrees to their validity in writing.

(6) These GTC apply in their respective valid version at the time of contract conclusion. The current version can be accessed at any time at https://orisingofficial.de/de/content/3-allgemeine-geschaeftsbedingungen.

§ 2 Special Conditions for Business Customers (B2B)

(1) Business customers (entrepreneurs within the meaning of § 14 BGB) can, after prior registration as a business customer (e.g., hair salon, cosmetic studio, specialized trade), gain access to separate price lists and business customer conditions. Registration is upon request and is subject to approval by the Provider.

(2) For business customers, a minimum order value of €150.00 (net) applies per order.

(3) Separately agreed price lists apply to business customers, which can be viewed in the customer account after successful registration. Without separate agreement, the prices shown in the Shop apply.

(4) If payment on account has been agreed with business customers, the invoice amount is due for payment within 7 days from the invoice date without deduction.

(5) The statutory right of withdrawal applies exclusively to consumers and is not available to business customers.

(6) The warranty period towards entrepreneurs deviates from § 438 paragraph 1 no. 3 BGB and is one year from the transfer of risk, to the extent legally permissible.

§ 3 Conclusion of Contract

(1) The presentation of products in the Shop does not constitute a legally binding offer, but an invitation to submit an offer (invitatio ad offerendum).

(2) By completing the ordering process and clicking the "Order with obligation to pay" button, the Customer submits a binding offer to purchase the products in the shopping cart.

(3) After receipt of the order, the Customer first receives an automatic confirmation of receipt by email, which confirms receipt of the order but does not yet constitute acceptance of the offer.

(4) The purchase contract is only concluded through a separate order confirmation by email or through the dispatch of the goods by the Provider, whichever occurs first.

(5) The Provider is entitled to reject orders without giving reasons, particularly in the event of product unavailability, justified suspicion of fraud, or lack of creditworthiness.

(6) The contract text is stored by the Provider. The Customer receives the GTC and their order data with the order confirmation by email. Subsequent viewing of the contract text in the customer account is possible, provided a customer account exists.

(7) The contract language is German.

(8) Before submitting the order, the Customer has the opportunity to review their entries and correct them using the provided correction tools. The order data can be changed before submission using the browser's back function or in the shopping cart.

§ 4 Prices, Shipping Costs and Value Added Tax

(1) All prices stated in the Shop are gross prices in Euros (EUR) and include the statutory value added tax at the rate valid at the time of contract conclusion (currently 19%), unless expressly stated otherwise.

(2) For business customers, after successful registration, net prices plus statutory VAT are shown.

(3) In addition to the product prices, shipping costs are incurred. These are shown separately during the ordering process and depend on the delivery country and order quantity. The indicative shipping costs are:

• Germany: from €7.99
• Austria: from €14.99
• Belgium, Netherlands, Luxembourg: from €14.99

(4) For a product value of €300.00 (gross, B2C) within one order, shipping costs are waived for all delivery areas. For business customers, separately agreed shipping conditions may apply.

(5) The exact shipping costs are clearly shown to the Customer before completion of the ordering process.

(6) In the case of an order of products with different delivery dates or partial deliveries, shipping costs are not charged multiple times, unless the partial delivery is made at the express request of the Customer.

§ 5 Payment Terms

(1) The Provider offers the following payment methods:

• PayPal (payment via PayPal account or as a guest)
• Sofortüberweisung (Klarna Sofort)
• Klarna (installment purchase, invoice purchase, Sofortüberweisung - depending on availability and creditworthiness)
• Credit card (Visa, Mastercard, American Express - via Stripe)

(2) When paying via PayPal, the invoice amount is collected from the Customer's PayPal account upon completion of the ordering process.

(3) When paying by credit card (Stripe), the invoice amount is authorized upon completion of the ordering process and charged after the contract is concluded.

(4) When paying via Klarna, the respective payment terms of Klarna Bank AB apply. The selection of available Klarna payment options is based on a real-time credit check by Klarna.

(5) When paying via Sofortüberweisung, the amount is debited immediately after completion of the ordering process from the specified bank account.

(6) For business customers with an agreed payment term on invoice, the invoice amount is due for payment within 7 days from the invoice date without deduction. In the event of default, the Provider is entitled to claim default interest at the statutory rate (§ 288 BGB).

(7) Set-off with counterclaims is only available to the Customer if the counterclaim has been legally established, is undisputed, or has been acknowledged by the Provider. Towards entrepreneurs, a right of retention is excluded unless it arises from the same contractual relationship.

§ 6 Delivery and Shipping

(1) The Provider delivers to the following countries: Germany, Austria, Belgium, Netherlands, Luxembourg (BeNeLux).

(2) Delivery is carried out by one or more of the following shipping service providers: DHL, Hermes (evri), DPD, UPS, FedEx. The Provider reserves the right to choose the shipping service provider unless expressly agreed otherwise.

(3) The expected delivery times after contract conclusion and receipt of payment are:

• Germany: 2–3 working days
• Austria: 3–5 working days
• Belgium, Netherlands, Luxembourg: 3–5 working days

Working days are Monday to Friday, excluding public holidays at the shipping location.

(4) These delivery times are non-binding guidelines. They apply from the time of full receipt of payment. In the event of delivery delays, the Provider will inform the Customer immediately.

(5) If a product is temporarily unavailable, the Provider will notify the Customer immediately. In the event of permanent unavailability, the Provider is released from the obligation to perform; payments already made will be refunded immediately.

(6) The risk of accidental loss and accidental deterioration of the goods passes to consumers only upon handover of the goods to the Customer or a person authorized to receive them designated by them. For entrepreneurs, the risk passes to the Customer upon handover of the goods to the shipping service provider.

(7) Partial deliveries are permitted insofar as they are reasonable for the Customer and no additional shipping costs are incurred.

§ 7 Right of Withdrawal (only for Consumers)

Withdrawal Policy

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier take possession of the goods.

To exercise your right of withdrawal, you must inform us (Olha Vdovychenko, Zettachring 4, 70567 Stuttgart, Phone: +49 174 4363584, Email: info@orisingofficial.de) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.

Consequences of Withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (§ 312g paragraph 2 no. 3 BGB). The delivered products are provided with an original seal/protective seal. As soon as this seal is removed or damaged after delivery, the right of withdrawal ceases to apply for the respective product.

§ 8 Warranty and Liability for Defects

(1) The statutory warranty rights apply. For consumers, the warranty period is two years from the transfer of risk (§ 438 paragraph 1 no. 3 BGB).

(2) For used goods that are expressly marked as such, the warranty period towards consumers is one year from handover (§ 476 paragraph 2 BGB).

(3) Towards entrepreneurs, the warranty period is one year from the transfer of risk.

(4) Entrepreneurs are obliged to inspect the goods immediately after receipt for defects and to notify recognized defects immediately, at the latest within 5 working days after discovery, in writing (§ 377 HGB). Obvious defects must be reported within 5 working days after delivery.

(5) If a product proves to be defective, the Customer is initially entitled to subsequent performance (repair or delivery of a defect-free item at the Provider's choice).

(6) The Provider is not liable for defects caused by improper handling, incorrect storage by the Customer, or natural wear and tear.

(7) The products sold in the Shop are manufactured and placed on the market by the following manufacturers:

• ORising brand: MYOSOTIS s.r.l., Italy | VAT ID: IT 02356030235
• HAIR LOSS SYSTEM brand: Solaria S.r.l., Via XX Settembre 9, 37129 Verona, Italy

(8) The Provider is not liable for damages resulting from improper use of the products, individual intolerances, or allergic reactions, provided the products are properly labeled and the manufacturer's instructions for use have been followed.

(9) The Customer is obliged to check the ingredient list (INCI) for known intolerances before using cosmetic products.

§ 9 Limitation of Liability

(1) The Provider is fully liable for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body, or health that are based on an intentional or negligent breach of duty by the Provider.

(2) The Provider is a distributor, not a manufacturer of the offered products. Claims under the Product Liability Act (ProdHaftG) are directed against the respective manufacturer.

(3) In the case of slightly negligent breach of material contractual obligations (cardinal obligations), liability is limited in amount to the typically foreseeable damage.

(4) Any further liability for slight negligence - particularly for indirect damages, consequential damages, and lost profits - is excluded to the extent legally permissible.

§ 10 Retention of Title

(1) The delivered goods remain the property of the Provider until full payment of the purchase price (simple retention of title).

(2) Towards entrepreneurs, extended retention of title applies: The goods remain the property of the Provider until all existing claims from the business relationship have been fully settled.

(3) As long as the retention of title exists, the Customer is not entitled to pledge the goods or transfer them as security.

§ 11 Data Protection

(1) The Provider collects, processes, and uses personal data of the Customer exclusively for the purpose of processing the contractual relationship and fulfilling legal obligations.

(2) The controller within the meaning of the GDPR is Olha Vdovychenko, Zettachring 4, 70567 Stuttgart, Email: info@orisingofficial.de.

(3) Details regarding the collection, processing, and use of personal data can be found in the separate privacy policy.

(4) For payment processing, data is transmitted to the respective payment service providers (PayPal, Klarna, Stripe).

§ 12 Online Dispute Resolution and Consumer Dispute Resolution

(1) The European Commission provides a platform for online dispute resolution (OS), which can be accessed at https://ec.europa.eu/consumers/odr/.

(2) The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 paragraph 1 VSBG).

§ 13 Applicable Law and Jurisdiction

(1) The law of the Federal Republic of Germany applies excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes arising from or in connection with contracts with entrepreneurs is Stuttgart.

(3) The statutory place of jurisdiction applies for consumers.

§ 14 Severability Clause

Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, the effective and enforceable provision that comes closest to the economic purpose of the invalid or unenforceable provision shall be deemed agreed. The same shall apply in the event of any gaps in these GTC.

§ 15 Notice regarding the ORising and HAIR LOSS SYSTEM brands

(1) ORising is a registered trademark of MYOSOTIS s.r.l., Italy. HAIR LOSS SYSTEM is a trademark of Solaria S.r.l. The Provider is an authorized distributor of both brands and acts exclusively in its own name and for its own account.

(2) The Customer's contractual warranty claims are directed against the Provider (Olha Vdovychenko). Product liability claims under the ProdHaftG are directed against the respective manufacturer (MYOSOTIS s.r.l. or Solaria S.r.l.).

(3) The Provider is not authorized to make legally binding declarations on behalf of the manufacturers or to assume guarantees from the manufacturers unless expressly provided in writing.

(4) All product descriptions, images, and trademarks in the Shop serve for product identification and are used with the consent of the respective brand owner. Any further use by the Customer is not permitted.